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Webstore Privacy Policy (2012-12-04)

 

Except as may otherwise be required by law, any and all information collected on this site will not be sold, or disclosed to third parties.  If users provide their email or mailing address, we may send notifications, such as order confirmations, and you may also receive occasional offers from us.  If you do not want to receive any such communication from us, you may contact us and request that you be removed from our contact list.  We use a third party company to process credit card payments so they have access to your personal information necessary to process your payment. 
 

Shipping (2012-12-04)

 

All orders are shipped via FedEx, UPS, or USPS.  We ship prepaid and invoice you for the shipping and handing costs. Shipping charges and handling fees are determined by the shipping method selected, the total weight of your shipment and the total dollar amount of your order, excluding applicable sales tax. 

 

We can only ship orders within the Continental US. If you require shipments to Alaska, Hawaii, Puerto Rico or international destinations, please submit a message to us from the Contact Us page so that we may provide you with shipping options and prices for those destinations.

 

In stock items will ship within 2 business days of receiving a cleared payment.  Please allow 10 business days for out of stock items to ship. 

 

The risk of loss and title to all items purchased from our Factory Store pass to the buyer upon our delivery to the shipping carrier. 

 

Return Policy (2012-12-04)

 

Products purchased from Penn Factory Store may be returned for any reason within 14 days of receipt of shipment.  These items must be in the original packaging with all accessories and must be in re-sellable condition.

 

If you choose to return your item you will need a Returns Material Authorization (“RMA”) number from us. To obtain an RMA number, please send us an email message from the Contact Us page within 14 days of receipt of the shipment.  We will not accept returns shipped to us later than 5 days after you receive a RMA number from us. 

 

Refunds for items returned within 5 days after you receive a RMA number from us will be credited in the same manner as your original payment within 7 days of our receipt of the returned item. 

 

Items valued at over $75 must be returned to us with a trackable shipping service. If the order is valued at $100 or more, you must insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. Note: If a package doesn't arrive and you don't use a trackable method to return it, we cannot issue you a refund. 

 

You cannot refuse a shipment as a method of returning your item or canceling your order.  No refunds will be issued for shipments that have been refused.

 

Cancellation Policy (2012-12-04)

 

To cancel an order, please submit a message to us from the Contact Us page.  If we receive your request before your order has been processed for shipment, we will process your cancellation and refund you by the method payment was received.  You cannot cancel an order once it has been processed for shipment, but you may request a RMA number in accordance with our Return Policy.  The original shipping and handling charges are not refundable.  You are responsible for the shipping and handling charges for returning items to us. 

 

Refunds (2012-12-04)

 

If the items you receive are damaged or defective, please send us an email message from the Contact Us page, together with a description of the damage and/or defect, within 14 days of receipt of the shipment.  We will issue a refund for damaged items, provided the damage was not caused by the shipping carrier.  Please do not return the item to us without a RMA number.  At our discretion, a refund may be issued without requiring a return of the item(s). 

 

 

Other Policies (2012-12-04)

 

Restrictions (2012-12-04)

By using this site YOU AGREE TO BE BOUND BY ITS LEGAL NOTICES, CONDITIONS OF USE, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the site.

 

We reserve the right to make changes to any and/or all of its policies, including but not limited to, Legal Notices and Conditions of Use at any time.

 

Each time you use our website, you should visit and review the then current policies that apply to your use of this site and any transactions made while on the site. If you are dissatisfied with any of the policies or the content of the website, you agree that your sole and exclusive remedy is to discontinue using the website.

 

Site Security (2012-12-04)

You acknowledge and agree that you are responsible for maintaining the confidentiality of your account and appropriate password, if applicable, when using this site and you agree to accept responsibility for all activities that occur under your account and password.  You are also responsible for restricting access to any devices you may use to access our website. 

 

Our website may only be used for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

 

Proprietary Rights (2012-12-04)

All content included on or comprising our website, including but not limited to, information, data, software, photographs, videos, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and RPLS, LLC d/b/a Penn Product owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

 

Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.

 

Any logos and/or other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by RPLS, LLC d/b/a Penn Products and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

 

By submitting any solicited or unsolicited information using our website, you grant us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law. 

 

Product Descriptions (2012-12-04)

We do not guarantee that our product descriptions or other content is accurate, complete, reliable, current or error-free.  If a product is not what you expected, your sole remedy is to return it in accordance with our return policy.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

OUR PRODUCTS ARE SOLD ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE DO NOT MAKE Any REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO OUR PRODUCTS, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR PRODUCTS IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RPLS, LLC d/b/a PENN PRODUCTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR WEBSITE OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RPLS, LLC d/b/a PENN PRODUCTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR WEBSITE OR PRODUCTS INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS